KNOX COUNTY, Ind. (WTHI) - Some Knox County Water customers may be experiencing "dirty water" after a surge of discolored water was pushed through the system.
The utility clarified the situation Thursday afternoon saying its system has experienced an issue. The utility purchases water already treated from Vincennes Water and Edwardsport Water. Knox County Water serves rural Knox County as most towns and cities have their own systems.
The utility says customers who see dirty water in their homes should avoid using hot water so it doesn’t go through their water heaters. They also shouldn’t do laundry until it's cleared up.
“Once it is past the meter and on your side, the only way to get it cleared up is to flush your line. To do this, go to the farthest hydrant from your home and turn it on until it runs clear,” wrote Knox County Water. "Remember to call the office before you flush your own lines."
Officials say they're doing everything they can, but it could be "a while" before the issue is cleared out. "We have been flushing hydrants to help clear it up, but it may still get into your line, past your meter... We have no way of knowing where it all went—we have over 400 square miles of water line throughout Knox County, so it is a big area. Without visually being able to see into the pipes, we just have no idea where the effected water went," wrote Knox County Water Thursday afternoon.
The utility says there’s not a boil order at this time.
An initial post Thursday morning said the issue happened after a water tower refill from Vincennes Water. "We sent out a message, thinking we could let OUR customers know that they MAY experience discoloration. However, the posted message caused mass confusion for many throughout the entire county. I do apologize for that," clarified Knox County Water.
Call Knox County Water at (812) 726-5330 with any questions or concerns.